Thinking of booking luxury coach hire in Bucks to take you off for a fun trip away in a Britannia Hotel? Then you might want to think again, as new research from consumer watchdog Which? has just revealed that the chain is once again considered to be the worst in the UK, the sixth year in a row it’s claimed this dubious title.
The chain was given no more than two out of five stars across all categories, with a 35 per cent customer score overall. Almost a quarter of guests made official complaints about bad food, shabby rooms and poor customer service. One guest even went so far as to say that the hotel they had booked a stay in was a “filthy hovel”!
Aside from issues such as dirty towels, stained carpets, crayon on the walls, poor customer service, poor room quality and general cleanliness, the Which? investigator who stayed overnight in one Britannia hotel also saw an empty wine bottle and a half-eaten salad left outside the neighbouring room.
“Britannia has superb locations, fabulous buildings – but terrible hotels. Guests looking for a safe bet, with no nasty surprises, should opt for a no-nonsense option like Premier Inn.
“Anyone looking for a cheap and cheerful hotel could do worse than booking a stay at a Wetherspoon – complete with an added bonus of only a staircase separating you and your bed after a slap-up meal and a glass or two of wine,” travel editor Rory Boland said.
Pub chains were found to perform better in the customers’ eyes, with Youngs, Fuller’s and Wetherspoons all scoring above average… so if you are thinking of a staycation over the next few months, it would perhaps be a wise idea to look for rooms in accommodation of this kind.
How to pick a good hotel
Choosing the right hotel can be tricky but it’s worth spending some time looking around so that you know you’re going to have a wonderful trip away. Firstly, work out what’s more important to you, whether it’s a free breakfast, WiFi, location, luxury or something else.
Also take into account the personality of a place. Do you want somewhere that’s really going to come alive at night or are you after a more chilled out environment where food is unparalleled? Always make sure that you check the hotel website before you book as this will really help you get a feel for the place, especially if you’re using a third-party booking site.
And, as with any purchase, don’t forget to check out some other guest reviews so you can tell the difference between fact and fiction. Always find recent reviews over the last few weeks and months, as historical ones may not be accurate any more.
With a bit of time and effort, you’re sure to be able to find the right hotel for you. And don’t forget to book a luxury coach or minibus so you can get there in serious style.